Influencing What Matters by Administering a System of Engagement
The world’s leading brands prioritize customer experience, recognizing the value of insights uncovered via customer feedback. As a CX professional, you know there’s much more to an effective strategy than just delivering data – the key is managing engagement. How do you ensure that the engine that powers your customer experience stays running? This report will detail the seven key considerations for a program administration as they think about managing how teams engage with customer feedback.