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The Five Elements of a Winning Digital CX Strategy

With the prevalence of digital touchpoints, companies are accumulating an unheard-of volume of information about their customers. Leading companies do more than capture data: they combine the “what” and the “why” through in-the-moment feedback, across channels, to drive improvement and fuel innovation.

Medallia has compiled best practices from the world’s leaders in digital CX and identified the five essential elements to a winning strategy. Check out this infographic and learn if you’re capturing targeted feedback and unlocking holistic insights that enable your teams to outperform.