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Case Study

City Beach Australia Increases E-Commerce Sales by 30% and Conversion Rates by 25%

City Beach caters to 13 to 24-year-olds who love skating, surfing and urban fashion and has 60 physical stores across Australia. City Beach Australia not only offers great apparel and accessories, but a unique shopping experience and culture, and the company wanted to replicate that atmosphere on its new website. It needed a way for online visitors to communicate their opinions and experiences regarding the site’s appearance, products, and functionality.

After implementing Medallia Digital, City Beach Australia used the customer feedback they received to optimize their website, resulting in a 30% rise in online sales & 25% increase in conversion rates.

Download this case study to find out more about City Beach’s successful results.