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Case Study

Choice Hotels Case Study: Raised $18M in incremental revenue within first 2 years live

How did Choice Hotels drastically increase company-wide engagement in just 24 months? By demonstrating the financial impact of improved guest experiences to its franchisees and making the Medallia system more robust: they added products like Social Feedback for Hospitality and Medallia Promote for Bazaarvoice, and implemented Rapid Response and an Alert Management workflow. In fact, the Bazaarvoice integration is expected to add tens of millions of dollars per year in incremental revenue by increasing the volume of reviews on

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