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Blog Archives

3 Keys to Transforming Your Company

Written on June 5, 2018 at 5:10 pm

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Customer-centric businesses have a sustained and powerful competitive advantage: they know the customer touchpoints that matter to their success, and they are able to align every aspect of their operations to deliver against these priorities. In this infographic, you can see the 3 keys to transforming your company.

3 Keys to Optimizing Every Experience

Written on June 5, 2018 at 5:03 pm

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Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience. Download this infographic to learn the 3 keys to optimizing every experience.

3 Keys to Engaging Every Customer

Written on June 5, 2018 at 4:54 pm

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Effortlessly connect with your customers at any point in their journey via their preferred channel including in-app surveys, emails, websites, SMS, conversational UIs to understand their experience and improve the relationship. Download this infographic to learn the 3 keys to engaging every customer.

3 Keys to Activating Every Employee

Written on June 5, 2018 at 4:45 pm

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Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action. Download this infographic to learn the 3 keys to activating every employee.

State of Customer Experience 2018

Written on June 4, 2018 at 1:56 pm

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What are the world’s customer experience leaders doing differently? And how have those practices impacted their business? These are the questions the Medallia Institute sets out to answer with its annual State of Customer Experience infographic, which is based on analysis of data from hundreds of brands in the Medallia community. Download the State of  Continue Reading »

Loyalty and Trust Go Hand in Hand for Insurance Customers

Written on May 21, 2018 at 1:02 pm

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Customer loyalty in insurance is up for grabs. Loyalty depends on trust, which is built through effective communication and an orientation to action.

The Total Economic Impact™ of Medallia Experience Cloud

Written on May 15, 2018 at 9:40 am

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Medallia commissioned ‘The Forrester Total Economic Impact™ Study’ to understand how fast revenue could grow with an investment in Medallia and customer experience. The impact? The potential for a return of $35.6M over three years. Download this infographic for a quick glimpse into the findings of this study. To see more resources related to this  Continue Reading »

Power Your Personalization Strategy With Customer Feedback

Written on March 21, 2018 at 12:33 am

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Personalization is no longer just a buzzword or a “nice-to-have” confined to marketing outreach. Nowadays, to survive in a rapidly changing world, customer-facing brands must put data-driven personalized experiences along the entire customer journey at the core of their strategy. Those that do will not only survive, but thrive. Read this infographic to learn how  Continue Reading »

Accenture and Medallia: Breaking the Code — Customer-Driven Learning and Innovation

Written on February 28, 2018 at 6:04 pm

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The best-performing companies use customer feedback to fuel learning and innovation. This research reveals the formula for doing it well. To better understand the specific practices that customer-driven innovators use to anticipate, act on, and adapt to the changing expectations of a more empowered consumer, Accenture and Medallia surveyed 450 senior customer experience and marketing  Continue Reading »

Medallia Professional Services—Your Partner in Ensuring CX Success

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Written on February 20, 2018 at 6:40 pm

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Whether you’re at the beginning of your CX development or just want to advance your existing systems, Medallia Professional Services has flexible solutions tailored to your unique needs. You can rely on our depth of CX knowledge, our experience across industries and working with some of the world’s best brands, and our proven record of  Continue Reading »