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Blog Archives

In-App VoC Best Practices

Written on May 21, 2018 at 3:11 pm


Provide your users with a stellar in-app customer experience with our new Mobile SDK Best Practices eBook. Discover the subtle but important differences between engaging users on your website vs. in-app, how to use user data for effective engagement and the best ways to systematically measure and optimize app journey experiences for your users.

​Improving CX in Mobile Apps eBook

Written on May 11, 2018 at 9:21 am


Today’s most important Customer Experience battleground is taking place in mobile devices, so it’s now crucial for companies to provide a great in-app customer experience. In our latest Mobile App CX Guide, we share some of our best practices and pro tips to help you take your customer engagement one step further: The best ways  Continue Reading »

Understanding the Millennial Customer Journey


Written on March 4, 2016 at 5:31 pm


Millennials have become the largest generation in America, and their buying power is predicted to more than double over the next five years. What can companies do to win their business and maintain their loyalty? This new research from the Medallia Institute answers the question, focusing on: The factors driving Millennials’ buying decisions The kinds  Continue Reading »

The Guide to Customer Centricity


Written on February 22, 2016 at 7:23 pm


One of the marks of a great company is the ability to deliver exceptional experiences to customers on a consistent basis. This ability is more than just a moral obligation. Over the past decade, customer experience leaders have seen returns nearly three times as high as the S&P 500. Of course, delivering great experiences every  Continue Reading »

Writing Great Customer Satisfaction Surveys – Part 1 & Part 2


Written on September 15, 2015 at 10:55 pm


A guide for planning and writing surveys that are lean, mean and impactful

The Retailer’s Guide to Competing With Amazon


Written on July 9, 2015 at 12:24 am


This eBook dives into strategies on ways retailers can better leverage existing assets and innovate for the future.

How to Transform Your C-Suite into Customer Experience Champions


Written on January 28, 2015 at 3:00 am


There’s only so much you alone can do to improve the customer experience before you need sponsorship from executives. This is your guide to speaking their language and giving them reasons to get on board.

The 6 Principles for a Transformative Customer Experience Management System

Written on December 5, 2014 at 4:42 pm


In this e-book, we’ve outlined the six principles you need to have a fully functioning Customer Experience Management (CEM) system, and we’ve included case studies from industry leaders who have put these principles into practice and are at the cutting edge of customer experience.

3 Ways to Increase Revenue Through Customer Experience Improvement

Written on September 3, 2014 at 1:00 am


You understand that customer experience has a business impact. But where do you start improving it? And what will the ROI of those investments be? Whether you or your colleagues are asking these questions, this e-book is packed with answers.