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Blog Archives

Medallia Digital


Written on October 20, 2016 at 5:04 am


Medallia Digital helps companies capture feedback across emerging web and mobile channels, engage customers with compelling digital experiences, and keep pace with customers’ constantly changing behaviors. Purpose-built for digital users, Medallia Digital is a native component of the Medallia platform, providing deep analytics across a unified view of the customer experience.

2016 Medallia Benchmark


Written on May 16, 2016 at 9:05 pm


Download the 2016 Benchmark to reveal the latest trends in CEM, understand their impact on your revenue, and become a customer experience leader.

Mercedes-Benz USA, LLC Case Study: 2-step closed loop follow-up process led to significant NPS increase

Written on June 3, 2014 at 6:37 pm


The Best or Nothing: Driving Improvements into the Enterprise Through Customer Feedback

Medallia for the Auto Industry

Written on February 11, 2014 at 1:42 am


Auto brands have recognized that it’s not just great cars that bring customers back. It’s the sales and service experience, too. Medallia for the Auto Industry Infographic details how Medallia’s customer experience application helps automakers and dealerships differentiate beyond product.